I have come to appreciate the values of exceptional leaders because they consistently demonstrate a balance between achieving their goals and valuing their people.
This type of leadership never has been more important. Even as we see glimpses of the economy turning around, we know there is a long way to go.
Among those most greatly impacted are some of these valued people who have lost their jobs through layoffs or terminations. The emotions they experience range from anger, fear and despair to relief and optimism about new opportunities.
Others who are affected may be less obvious, including those who are still employed and the leaders who must make these decisions, which are especially difficult during tough economic times.
What do the exceptional leaders do to help employees when jobs are being eliminated? First, they ensure their managers and HR professionals treat employees fairly so they can transition with dignity and respect. Some offer an opportunity for employees to apply for other positions within the company. Others offer severance pay and a continuation of benefits as a means of minimizing the stress of the change.
Some of the most helpful benefits employers can offer are outplacement services in which transitioning employees are connected with experienced career coaches who provide support and resources that may include:
* Individualized personal coaching.
* Career and skills assessments.
* Resume review and writing services.
* Personal brand development.
* Transition strategies.
* Job search tracking resources.
* Online resources and tools.
* Networking skills.
* Interview preparation.
* Skills for negotiating the offer.
* Access to employment professionals.
* Group classes or "webinars."
* Personalized marketing Web sites.
There are many reasons displaced employees value these services. For starters, such services help them manage unproductive emotions and transition to positive action more quickly. That can help them explore a broader range of options for employment.
These services also improve confidence and optimism, which ideally shortens the job search process and ensures a smoother transition to the next job.
Likewise, employers also get value from outplacement services. Foremost among a host of reasons is these services often are viewed as "the right thing to do," and reinforce the positive image the company has worked hard to establish.
Additionally, these services allow former employees to have greater goodwill for the company, regardless of the reason for their termination. That can both positively impact the morale and productivity of the remaining employees and minimize potential costs and liabilities.
Finding the right resource is critical to a successful outplacement experience. The last thing an employer needs at a time like this are displaced employees disappointed by the services provided.
There are, therefore, several questions to consider. Among them:
* Are they staffed with experienced career coaches and employment professionals who know the local and national job market?
* Will they promise confidentiality?
* Will they establish clear goals and expectations at the outset of the coaching?
* Do they provide relevant tools and resources to assist employees in their job search, including professional resume review and expert guidance for navigating the online tools that are available?
* Are they flexible in shaping the program to the company's needs and budget?
The service an employer chooses and their coaches become an extension of your company during this time. That makes it critical they deliver the highest quality services to make this difficult transition less painful for everyone involved.
This article first appeared in the July 12, 2010 issue of the Northwest Arkansas Business Journal.
Saturday, July 31, 2010
Monday, July 12, 2010
Exceptional Leaders and Failure
Exceptional leaders never confuse their failures with their identities.
They are kind of like the old donkey that I heard about that fell in the well. The old farmer saw that the well was too deep and knew that the donkey was old and not worth much, so he decided to just bury the beast right there in the well. So he started shoveling. But to his amazement, the old donkey would see that load of dirt coming his way and he would just shake it off, and step up, shake it off and step up, until he climbed right out of that well.
Likewise, exceptional leaders know that life and leadership is full of obstacles and challenges. They know they will make mistakes. One of this country's most exceptional leaders was General George Washington. During the Revolutionary War against the British for American freedom he faced a stronger and more experienced army, was under-resourced by those that sent him into war, faced the desertion of his troops and the ridicule of his countrymen. As discouraging as that must have been, he didn’t let those setbacks defeat him. He and his troops believed in the cause of freedom so much that they rose up again and again, against the greatest of odds. By shear determination and the grace of God they won the critical battles that determined the final outcome of the war and established America as the first nation to be born based on a belief in freedom and justice for all, a belief that all men are created equal, and a belief that a nation founded on the rule of law rather than the law of men would be a unique nation. via George Leckie, in George Washington’s War.
It was Abraham Lincoln, another exceptional leader, who is legendary for overcoming his numerous failures, financial and personal setbacks and political defeats to become the most remembered and respected presidents in U.S. history, credited for the abolition of slavery and keeping these United States from dividing in two.
I could go on and on with similar stories. The point is that the only failure that is fatal is the one that you let keep you down.
They are kind of like the old donkey that I heard about that fell in the well. The old farmer saw that the well was too deep and knew that the donkey was old and not worth much, so he decided to just bury the beast right there in the well. So he started shoveling. But to his amazement, the old donkey would see that load of dirt coming his way and he would just shake it off, and step up, shake it off and step up, until he climbed right out of that well.
Likewise, exceptional leaders know that life and leadership is full of obstacles and challenges. They know they will make mistakes. One of this country's most exceptional leaders was General George Washington. During the Revolutionary War against the British for American freedom he faced a stronger and more experienced army, was under-resourced by those that sent him into war, faced the desertion of his troops and the ridicule of his countrymen. As discouraging as that must have been, he didn’t let those setbacks defeat him. He and his troops believed in the cause of freedom so much that they rose up again and again, against the greatest of odds. By shear determination and the grace of God they won the critical battles that determined the final outcome of the war and established America as the first nation to be born based on a belief in freedom and justice for all, a belief that all men are created equal, and a belief that a nation founded on the rule of law rather than the law of men would be a unique nation. via George Leckie, in George Washington’s War.
It was Abraham Lincoln, another exceptional leader, who is legendary for overcoming his numerous failures, financial and personal setbacks and political defeats to become the most remembered and respected presidents in U.S. history, credited for the abolition of slavery and keeping these United States from dividing in two.
I could go on and on with similar stories. The point is that the only failure that is fatal is the one that you let keep you down.
Monday, June 14, 2010
The Power of the Approval Trap
Exceptional Leaders rewrite the negative scripts that could leave them feeling beaten down and defeated.
Even the people who were fortunate enough to have positive and loving parents or guardians in their lives, who never made a comment that was misinterpreted by them to mean they were dumb, stupid or incapable, went through puberty. Few were fortunate enough to escape the terror of zits, crooked teeth, demeaning nicknames, wearing the unacceptable outfit, the outdated brand, or the embarrassment of our family. It is simply far too easy to learn that "I'm not okay unless they approve of me." Of course “they” can be anyone from classmates, teachers, parents, friends, and can grow to include colleagues, bosses, spouses and children.
It is true that approval from others can certainly shape our behavior. To demonstrate this, a professor divided his class in to three groups. Each group was given an assignment to get their rats through the maze as fast as possible. When giving the instructions to the students, he told the first group that their rats had been of really low genetic qualities and wished them luck. The second group was told that their rats were your average run of the mill barn rats. The third group was told that their rats were bred for exceptionally high intelligence. The results of the experiment are as you imagined. Those exceptional rats completed the maze in record time, far better that of the other two groups. It was only after the experiment was complete that the professor confessed to the students that there was no difference in their rats. The only difference was the perception of those conducting the experiment.
I believe something similar holds true for people. It is true that the approval or even the perception or judgment of others, especially leaders, can shape our behavior. There is usually just enough truth to some of these negative messages that come our way that we fall for them and become trapped in them. This kind of negative conditioning is an easy and destructive trap to fall into. However, exceptional leaders do not allow such messages to form the basis of their self-image and keep them a prisoner to their mistakes and failures. They take a more objective look at themselves. Yes, they realize they make mistakes from time to time. They may even experience failure. However, they also have successes and they chose to learn from both. This may be what keeps them both humble as well as optimistic.
Additionally, these Exceptional Leaders realize that the perceptions they hold of others can have an incredible impact on how they see themselves and how they perform. Exceptional leaders view others from their strengths, their potential and their capabilities, often seeing them as even more capable than they see themselves. They challenge them to do beyond what they believe they can. More often than not the people they lead rise to the occasion, often surprising themselves, and even more grateful that an Exceptional Leader believed in them and challenged them to excel.
Even the people who were fortunate enough to have positive and loving parents or guardians in their lives, who never made a comment that was misinterpreted by them to mean they were dumb, stupid or incapable, went through puberty. Few were fortunate enough to escape the terror of zits, crooked teeth, demeaning nicknames, wearing the unacceptable outfit, the outdated brand, or the embarrassment of our family. It is simply far too easy to learn that "I'm not okay unless they approve of me." Of course “they” can be anyone from classmates, teachers, parents, friends, and can grow to include colleagues, bosses, spouses and children.
It is true that approval from others can certainly shape our behavior. To demonstrate this, a professor divided his class in to three groups. Each group was given an assignment to get their rats through the maze as fast as possible. When giving the instructions to the students, he told the first group that their rats had been of really low genetic qualities and wished them luck. The second group was told that their rats were your average run of the mill barn rats. The third group was told that their rats were bred for exceptionally high intelligence. The results of the experiment are as you imagined. Those exceptional rats completed the maze in record time, far better that of the other two groups. It was only after the experiment was complete that the professor confessed to the students that there was no difference in their rats. The only difference was the perception of those conducting the experiment.
I believe something similar holds true for people. It is true that the approval or even the perception or judgment of others, especially leaders, can shape our behavior. There is usually just enough truth to some of these negative messages that come our way that we fall for them and become trapped in them. This kind of negative conditioning is an easy and destructive trap to fall into. However, exceptional leaders do not allow such messages to form the basis of their self-image and keep them a prisoner to their mistakes and failures. They take a more objective look at themselves. Yes, they realize they make mistakes from time to time. They may even experience failure. However, they also have successes and they chose to learn from both. This may be what keeps them both humble as well as optimistic.
Additionally, these Exceptional Leaders realize that the perceptions they hold of others can have an incredible impact on how they see themselves and how they perform. Exceptional leaders view others from their strengths, their potential and their capabilities, often seeing them as even more capable than they see themselves. They challenge them to do beyond what they believe they can. More often than not the people they lead rise to the occasion, often surprising themselves, and even more grateful that an Exceptional Leader believed in them and challenged them to excel.
Thursday, June 10, 2010
Exceptional Leaders Remain Optimistic
Exceptional Leaders have learned to avoid the inundation of negative messages.
To hear local or national daily news of any community or nation, one would be afraid to make any of them their home. We have bad news coming at us from all over the world 24 hours a day, 7 days a week, with everyone and their cousin feeling the need to report the crud they see or hear about. It has now become common place for people to capture the sensational and post it online for the world to view. It is enough to lead even the most optimistic people to depression and to make the rest want to find a place to hide until it is all over. I am sure that I don’t have to reiterate the statistics here about the regular diet of sex, violence, murder, rape, and general depravity that is served up on your television or the internet on a daily basis.
When was the last time you tuned in to the News in your local community and heard about all the good things that are happening, the thousands of dollars individuals and local businesses have given to charity, the hundreds of volunteers that have recently served the needs in your community, or the larger and smaller acts of kindness that a performed by members of your community every day? Unfortunately, in our voyeuristic society, good news seldom sells.
Have you noticed that Exceptional Leaders spend little time filling their minds with the negative messages that are thrown at them from all corners of the earth? They likely keep up with current affairs, news related to their business, community or industry and possibly a few items of personal interest such as sports and entertainment. However, they do not allow themselves to be inundated by the plethora of negativity that can be so destructive. Instead, they focus on the things they can control and embrace the things that lead them to the outcomes they desire. They actually go out and create good news, such as jobs and opportunities. And they refuse to allow the negative messages around them to keep them from moving forward in a positive direction. The following story was given to me by a Wal-Mart Executive, and serves as a reminder of the power of buying into negativity.
The Man Who Sold Hot Dogs
There was a man who lived by the side of the road and sold hot dogs.
He was hard of hearing so he had no radio.
He had trouble with his eyes, so he read no newspapers.
But he sold good hot dogs.
He put up signs on the highway telling how good they were.
He stood on the side of the road and cried: "Buy a hot dog, Mister?"
And people bought.
He increased his meat and bun orders.
He bought a bigger stove to take care of his trade.
He finally got his son home from college to help him out.
But then something happened.
His son said, "Father, haven't you been listening to the radio?
Haven't you been reading the newspapers?
There's a big depression.
The European situation is terrible.
The domestic situation is worse."
Whereupon the father thought, "Well, my son's been to college, he reads the papers and he listens to the radio, and he ought to know."
So the father cut down on his meat and bun orders, took down his advertising signs, and no longer bothered to stand out on the highway to sell his hot dogs.
And his hot dog sales fell almost overnight. "You're right, son," the father said to the boy. "We certainly are in the middle of a great depression."
To hear local or national daily news of any community or nation, one would be afraid to make any of them their home. We have bad news coming at us from all over the world 24 hours a day, 7 days a week, with everyone and their cousin feeling the need to report the crud they see or hear about. It has now become common place for people to capture the sensational and post it online for the world to view. It is enough to lead even the most optimistic people to depression and to make the rest want to find a place to hide until it is all over. I am sure that I don’t have to reiterate the statistics here about the regular diet of sex, violence, murder, rape, and general depravity that is served up on your television or the internet on a daily basis.
When was the last time you tuned in to the News in your local community and heard about all the good things that are happening, the thousands of dollars individuals and local businesses have given to charity, the hundreds of volunteers that have recently served the needs in your community, or the larger and smaller acts of kindness that a performed by members of your community every day? Unfortunately, in our voyeuristic society, good news seldom sells.
Have you noticed that Exceptional Leaders spend little time filling their minds with the negative messages that are thrown at them from all corners of the earth? They likely keep up with current affairs, news related to their business, community or industry and possibly a few items of personal interest such as sports and entertainment. However, they do not allow themselves to be inundated by the plethora of negativity that can be so destructive. Instead, they focus on the things they can control and embrace the things that lead them to the outcomes they desire. They actually go out and create good news, such as jobs and opportunities. And they refuse to allow the negative messages around them to keep them from moving forward in a positive direction. The following story was given to me by a Wal-Mart Executive, and serves as a reminder of the power of buying into negativity.
The Man Who Sold Hot Dogs
There was a man who lived by the side of the road and sold hot dogs.
He was hard of hearing so he had no radio.
He had trouble with his eyes, so he read no newspapers.
But he sold good hot dogs.
He put up signs on the highway telling how good they were.
He stood on the side of the road and cried: "Buy a hot dog, Mister?"
And people bought.
He increased his meat and bun orders.
He bought a bigger stove to take care of his trade.
He finally got his son home from college to help him out.
But then something happened.
His son said, "Father, haven't you been listening to the radio?
Haven't you been reading the newspapers?
There's a big depression.
The European situation is terrible.
The domestic situation is worse."
Whereupon the father thought, "Well, my son's been to college, he reads the papers and he listens to the radio, and he ought to know."
So the father cut down on his meat and bun orders, took down his advertising signs, and no longer bothered to stand out on the highway to sell his hot dogs.
And his hot dog sales fell almost overnight. "You're right, son," the father said to the boy. "We certainly are in the middle of a great depression."
Tuesday, June 1, 2010
You are in Charge
Those early events in my life marked the begining of my personal reformation. I am grateful every day for these things that put me on a new path, even the tough things that led me to this discovery in the first place. It was these events that allowed me to break free from the negative conditioning in my life. I shudder when I consider what might have been had I not had these encounters, had I never stepped out of my comfort zone, had I never discovered God's grace, had I never launched on these reconditioning exercises. If you are battling the chains from your past that have you trapped in a perception of yourself as inconsequential or as a failure, don’t give in. Whatever the events are that have shaped you to this point; they can be countered and reshaped to a healthier and more objective perspective. Don’t let these negative Strong-Ties become a Strong-Holds for you.
The tendency to view life as hopeless and without solutions is tempting. As frustrating as this negativity is, sometimes it is much easier than the change that will be required to break free. It is often easier just to accept a fatalist point of view. Once we acquire a “no control" perception of the events in our lives, we tend to lable future events as unavoidable, inescapable, and beyond our ability to influence. When we give up and come to the conclusion that we have no control, that we cannot change, it is then that we are doomed to a life of mediocrity. On the other hand, when we begin to see life as something we have control over, a place where we can make choices, even if they are small ones, we are well on our way to success.
Dr. Neil Miller at Yale once conducted an experiment to show the power of negative conditioning. He placed two rats in cages that were wired with electrical current. Rat #1 had a lever to shut off the current for both cages. Rat #2 had no control over what happened to himself or the other rat. It turned out that Rat #1, given the ability to manipulate the lever suffered no adverse effects of the stress. He absorbed the stress in ways that did not compromise either health or longevity. Rat #2, on the other hand, suffered immensely, with negative effects on the reproductive system and a compromised immune system. When electricity jolted the cages massive hormones were released in both rats. However, after Rat #1 learned he could stop the electrical current, his stress level would rise, but quickly return to normal. Not so with Rat #2. The current sent Rat #2’s adrenal hormones sailing upward and they never returned to normal, even when current was turned off. Stress became distress. The rat was overwhelmed with a sense of helplessness, even to the point of becoming physicaly and psychologically distressed.
The good news is that you are not a rat in a cage who has no control of the events of your life, or the manner in which you will respond to those events. You have been created with a free will. Yes, you may have had experiences in your life that have conditioned you to think negatively about yourself and your abilities, but you can change how you will think about the events how you will respond to them. You can become an exceptional leader, and that is not just a mess of positive pop psychology. That is the truth. And you have heard about the truth, haven't you. I understand it will set you free.
The tendency to view life as hopeless and without solutions is tempting. As frustrating as this negativity is, sometimes it is much easier than the change that will be required to break free. It is often easier just to accept a fatalist point of view. Once we acquire a “no control" perception of the events in our lives, we tend to lable future events as unavoidable, inescapable, and beyond our ability to influence. When we give up and come to the conclusion that we have no control, that we cannot change, it is then that we are doomed to a life of mediocrity. On the other hand, when we begin to see life as something we have control over, a place where we can make choices, even if they are small ones, we are well on our way to success.
Dr. Neil Miller at Yale once conducted an experiment to show the power of negative conditioning. He placed two rats in cages that were wired with electrical current. Rat #1 had a lever to shut off the current for both cages. Rat #2 had no control over what happened to himself or the other rat. It turned out that Rat #1, given the ability to manipulate the lever suffered no adverse effects of the stress. He absorbed the stress in ways that did not compromise either health or longevity. Rat #2, on the other hand, suffered immensely, with negative effects on the reproductive system and a compromised immune system. When electricity jolted the cages massive hormones were released in both rats. However, after Rat #1 learned he could stop the electrical current, his stress level would rise, but quickly return to normal. Not so with Rat #2. The current sent Rat #2’s adrenal hormones sailing upward and they never returned to normal, even when current was turned off. Stress became distress. The rat was overwhelmed with a sense of helplessness, even to the point of becoming physicaly and psychologically distressed.
The good news is that you are not a rat in a cage who has no control of the events of your life, or the manner in which you will respond to those events. You have been created with a free will. Yes, you may have had experiences in your life that have conditioned you to think negatively about yourself and your abilities, but you can change how you will think about the events how you will respond to them. You can become an exceptional leader, and that is not just a mess of positive pop psychology. That is the truth. And you have heard about the truth, haven't you. I understand it will set you free.
Monday, May 24, 2010
Getting Started - Breaking Free
I didn't grow up with a very positive image of myself, and being the youngest of three, I certainly didn't see myself as a leader. My father was a good man, but not very adept at the skills of helping a young boy develop confidence. In fact, I can actually remember the one time my father told me that I had done a good job. I was probably eight years old, and I was thrilled at his postive feedback about my accomplishments. In addition to the lack of positive feedback from my father, I grew up in a church that taught that you could never be too sure whether God loved you. If you were good enough, then you might slip by the burning fires of hell and into heaven. Well, I knew I wasn't very good, so I was sure I must be damned.
I thought the best thing for me was to get away from home as early as possible and to begin charting my own course in life. At eighteen years of age I enrolled in my denomination's version of seminary in order to study the Word and become a preacher. I wanted to help others “slip by” the coming damnation.
Four things happened to me in the following five years that changed the course of my life. One, I reconnected with my childhood sweetheart and we married. I was blown away that Terry would chose me. I still believe that I married up and am grateful every day that she is still the love of my life. I have probably learned more about love and grace from her than from any other source. In fact, her love and forgiveness are experiences of grace that continue to help me more fully understand God's unconditional love.
Secondly, I met my father-in-law, who believed I could do anything he thought I could. He constantly encouraged me to be positive and step out of my comfort zone. He pushed me to speak, teach and lead, and I stepped up. That push was all I needed to get started pushing myself.
Thirdly, those years in seminary and a short time in Vancouver planting a church forced me further into God’s word as I tried to figure out how to understand how that “fire insurance gospel” could be the "good news" of the scriptures and good news to the unchurched people I was trying to reach. It was there that God revealed to me the meaning of His grace and unconditional love for us all. This was the most important of all these events, but the fourth one had a different kind of significant impact.
The fourth thing that happened is relatively small and seemingly insignificant. A real estate agent, whose name I cannot even remember gave me a set of tapes recorded by Zig Ziglar, entitled, How to Stay Motivated. Since Ziglar's teachings were peppered with references to the Bible I listened with great interest. The one thing he taught that has stuck with me through the years is, "You are who you are and where you are because of what has gone into your mind. And you can change who you are and where you are by changing what goes into your mind." Those words reminded me of the words of Jesus who said, "As a man thinks in his heart, so is he." That is when I set my course on changing what goes into my mind. I learned that I am not helpless and life is not hopeless. I have since become a life long learner, reader and student of God's Word and of human and organizational behavior. I have surrounded myself at every opportunity with great leaders and teachers. I have studied and observed them. I have made it my purpose to continuously improve my leadership skills so I can help others do the same.
I know there are great leaders today who have life experiences much more difficult and challenging than mine. Watching these leaders and realizing my personal experiences gives me confidence that it is possible for anyone who aspires to be an exceptional leader to break free from the chains of the past and become the exceptional leader they envision.
I thought the best thing for me was to get away from home as early as possible and to begin charting my own course in life. At eighteen years of age I enrolled in my denomination's version of seminary in order to study the Word and become a preacher. I wanted to help others “slip by” the coming damnation.
Four things happened to me in the following five years that changed the course of my life. One, I reconnected with my childhood sweetheart and we married. I was blown away that Terry would chose me. I still believe that I married up and am grateful every day that she is still the love of my life. I have probably learned more about love and grace from her than from any other source. In fact, her love and forgiveness are experiences of grace that continue to help me more fully understand God's unconditional love.
Secondly, I met my father-in-law, who believed I could do anything he thought I could. He constantly encouraged me to be positive and step out of my comfort zone. He pushed me to speak, teach and lead, and I stepped up. That push was all I needed to get started pushing myself.
Thirdly, those years in seminary and a short time in Vancouver planting a church forced me further into God’s word as I tried to figure out how to understand how that “fire insurance gospel” could be the "good news" of the scriptures and good news to the unchurched people I was trying to reach. It was there that God revealed to me the meaning of His grace and unconditional love for us all. This was the most important of all these events, but the fourth one had a different kind of significant impact.
The fourth thing that happened is relatively small and seemingly insignificant. A real estate agent, whose name I cannot even remember gave me a set of tapes recorded by Zig Ziglar, entitled, How to Stay Motivated. Since Ziglar's teachings were peppered with references to the Bible I listened with great interest. The one thing he taught that has stuck with me through the years is, "You are who you are and where you are because of what has gone into your mind. And you can change who you are and where you are by changing what goes into your mind." Those words reminded me of the words of Jesus who said, "As a man thinks in his heart, so is he." That is when I set my course on changing what goes into my mind. I learned that I am not helpless and life is not hopeless. I have since become a life long learner, reader and student of God's Word and of human and organizational behavior. I have surrounded myself at every opportunity with great leaders and teachers. I have studied and observed them. I have made it my purpose to continuously improve my leadership skills so I can help others do the same.
I know there are great leaders today who have life experiences much more difficult and challenging than mine. Watching these leaders and realizing my personal experiences gives me confidence that it is possible for anyone who aspires to be an exceptional leader to break free from the chains of the past and become the exceptional leader they envision.
Monday, May 17, 2010
Destructive Strong-Ties
Following on our conversation about Strong-Ties, we need to understand that it is actually possible to have developed Strong-Ties that are destructive, resulting in personal or professional derailment, or at minimum, impeding your progress toward the success you have envisioned. These ties may be more accurately described as Strong-Holds. These negative or destructive Strong-Holds will have to be untied, in order for you to rebuild toward your goals. Some of those destructive ties, such as poor attitudes, habits, negative conditioning and poor self-image can hold us equally firmly in our failure and lack of effectiveness. Someone once said that the chains of bad habits are too weak to be felt until they are too strong to be broken. The reality is that they can actually be harder to break free from than the more positive habits are to incorporate. Remember, I said hard, not hopeless.
Whether you are at the beginning of your leadership journey, facing a new challenge, picking up the pieces after a devastating experience or breaking free from negative Strong-Ties, our purpose is to help you identify and develop the Strong-Ties that will serve as Anchors on your journey to success.
Whether you are at the beginning of your leadership journey, facing a new challenge, picking up the pieces after a devastating experience or breaking free from negative Strong-Ties, our purpose is to help you identify and develop the Strong-Ties that will serve as Anchors on your journey to success.
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